Refund Policy

Last updated: May 2026

For legal accuracy this document is maintained only in English. Other language versions, where provided, are convenience translations — the English version is the authoritative one.

14-day money-back guarantee. Try PULSE Pro risk-free. If it doesn't work for you for any reason, email us within 14 days of your first paid charge and we'll refund the full amount — no questions, no forms, no hold music.

What's covered

First paid charge of a new Pro subscription — monthly or annual, refundable in full within 14 days
Lifetime purchases — refundable in full within 14 days of purchase
Additional device slots — refundable for the unused portion within 14 days, pro-rated against your billing period
Accidental charges — duplicate purchases, wrong-account purchases, or charges after you intended to cancel: refunded in full at any time after you notify us
Service failure — if a critical PULSE Pro feature is unusable on your hardware and we can't fix it within a reasonable time, you can request a full refund regardless of the 14-day window

What's not covered

Subscription renewals — once your subscription renews, that period is non-refundable. Cancel before the renewal date if you don't want to be charged again. You can cancel any time from your account page or by emailing support.
Lifetime purchases past 14 days — after the window closes, lifetime purchases are final. The lifetime grant remains active forever on your account.
Partial-month refunds on monthly plans — if you cancel a monthly subscription, you keep access until the end of the paid month; we do not pro-rate.
Charges from past Early Supporter promo windows if you resubscribed after letting the original lock lapse — your renewal price is the standard rate at the time you resubscribed, not the original promo rate.
Refunds requested after a fraud/abuse violation — accounts terminated under §12 of the Terms of Service (account sharing, license abuse, anti-cheat circumvention attempts, etc.) are not eligible.

How to request a refund

Email [email protected] from the same email address that holds your PULSE account. Include:

Your account email (so we can locate the subscription)
The approximate purchase date or last 4 digits of the order ID (if you have it from the Paddle receipt)
One sentence about why — totally optional and never required, but feedback genuinely helps us improve

You can also use the "Get a refund" link in any payment-receipt email Paddle sends you — that opens a Paddle-hosted refund form that goes straight to us.

What happens after a refund

Money returns to your original payment method. Card refunds typically clear in 3–10 business days depending on your bank. PayPal refunds usually clear in 1–3 days.
Pro access is revoked on your next license-validation check (typically within 24 hours of the refund being processed). Pro features lock; your data, devices, account, presets, and any free-tier features remain intact.
Lifetime refunds remove the lifetime grant. Your account stays on the Free tier.
You can resubscribe later at the standard rate. Refunding doesn't blacklist you — we won't refuse a future purchase if you change your mind.

Processing time

Refund requests are handled by a real person — not a bot — typically within 24 hours, often within an hour during business hours (UTC+3). Once we approve the refund, Paddle processes the return immediately. The actual cash-back-on-card delay is on your bank's side, not ours.

Who actually does the refund?

PULSE uses Paddle as its Merchant of Record. That means Paddle, not us, is the seller-of-record on your statement and the entity that pushes the money back to your card or PayPal. When we approve a refund, we trigger it via Paddle's API; the money flow is between Paddle and your bank. We never touch payment details ourselves.

Chargebacks

Please email us before filing a chargeback with your bank — we'll always refund you faster than your bank can process a dispute. Chargebacks cost us a fixed fee from Paddle regardless of the outcome, so a quick email genuinely saves both sides time and money. We've never refused a legitimate refund request, so there's no need to escalate.

If a chargeback is filed and ruled against us, the account associated with the charge is suspended pending resolution. Once the chargeback is resolved (either way) the account can be reinstated by contacting support.

EU / UK consumer rights

This policy is in addition to — not instead of — your statutory consumer rights. EU and UK customers retain the right to a 14-day cooling-off period under the Consumer Rights Directive and equivalent UK law. Our 14-day refund window matches this statutory minimum, so customers worldwide get the same protection. By starting to use PULSE Pro immediately after purchase (i.e. activating the device or using a Pro feature) you acknowledge that performance begins during the cooling-off period; this does not remove your right to a refund within the window but does mean the cooling-off period runs from the purchase date rather than from delivery of a separate good.

Questions?

Anything unclear, or want to talk to a human before deciding to refund? Email [email protected] or hop into the PULSE Discord. Real people, fast replies.

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